Returns & Exchanges

We want you to love every piece you receive from Femminile. If something isn't quite right, you have 14 days from the day you receive your order to request a return or exchange.

What can be returned

  • All items can be returned or exchanged within 14 days of delivery, as long as they are unworn, unwashed and in their original condition, with all tags and original packaging.
  • Lingerie and underwear (bras, briefs, bodysuits and lingerie sets): for hygiene and health reasons, these are accepted only if they have never been worn or used, with tags, hygiene liners and original packaging intact. Every lingerie and underwear return is inspected by our customer service team before it is approved.
  • Gift cards cannot be returned.

How to start a return or exchange

  1. Contact us within 14 days of receiving your order by email at femminilegroup@gmail.com or by phone/WhatsApp on 01000370537, with your order number and the item(s) you'd like to return or exchange.
  2. Our team will confirm your request and send you the return instructions.
  3. Once we receive your item, our customer service team will inspect it. We'll let you know as soon as it's approved.

Items sent back without contacting us first cannot be accepted.

Exchanges

Need a different size or colour? Let us know when you contact us and we'll exchange your item once the return is approved, subject to availability.

Refunds

After your return has been inspected and approved, your refund will be issued within 10 business days. Card payments are refunded to the original payment method; your bank may need a few extra days to show it. For cash-on-delivery orders, our team will contact you to arrange your refund.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us as soon as possible with your order number and a photo, and we'll make it right.

Questions?

We're always happy to help: femminilegroup@gmail.com · 01000370537.